LAURE&LAY stands for a luxurious shopping experience. Find your favorite shoes in our large collection. For the sake of the environment, we will first send you a maximum of two pairs — your selected models. This way we contribute together to protect the environment. If you have any questions, please contact us by e-mail: firstname.lastname@example.org.
LAURE&LAY acts sustainably: We use sustainable shipping boxes that are made of 100% recycled paper. In addition, we use climate-friendly shipping with DHL GoGreen for the shipment of our goods. We send national shipments 100% climate neutral, while of course bearing the additional costs with pleasure. Thus, with your purchase of a LAURE&LAY product, you make a valuable contribution to climate protection together with us.
The shipment is carried out with our logistics partner DHL. We bear the shipping risk if you are a consumer.
Unless otherwise stated in our online shop, the delivery time is a maximum of 7 business days. The delivery time for our personalized charms is a maximum of 14 days.
Within Germany your favorite product will be delivered with a shipping fee of 5,90 EUR. For deliveries to other EU countries a flat rate of 16,90 EUR will be charged. For shipping to Switzerland and Norway, the cost to the recipient is a flat rate of 24.90 EUR.
We hope that you are satisfied with your order. In case you want return your goods, you can easily do so within 14 days after delivery.
Please send your return to the following address: Roman Laure GmbH, Ossum 14, 40668 Meerbusch, Germany.
You as the buyer are responsible for the costs of returning the goods.
Note: All our shoes have a valuable and scratch-sensitive leather sole. Please try on the shoes with test socks and on a soft carpet, because even smooth floors or wooden floors can cause scratches and dents. The item and packaging must be in original condition. The item must not show any signs of use or dirt. Please understand the above conditions, because we can only place returned goods in perfect condition back into the sale. Your legal right of withdrawal remains unaffected.
Refund of the purchase price
We will refund the already paid purchase price within 14 days after receipt of the return or proof of your return shipment. The refund will be made using the initial payment method used by you during the purchase of the item.
For the delivery of individualized or personalized goods, where an individual selection or determination by the consumer is decisive for production, neither a statutory right of withdrawal nor a voluntary right of return exists.